Questions To Ask Crime Scene Cleaners
Hiring crime scene cleaners is a sensitive and urgent task. Asking the right questions ensures you choose a qualified, discreet, and legally compliant company. These are key questions—and what good answers look like. 911 Bio Clean provides crime scene cleanup services in Los Angeles, Hollywood, Burbank, Glendale, CA, Inglewood, Pasadena, CA and surrounding areas.
- What certifications or training do your technicians have?
Expected answer: Reputable companies will reference industry-standard training such as OSHA, bloodborne pathogen certification, biohazard remediation training, and ongoing professional education specific to crime scene cleanup regulations.
- Are you licensed and insured for biohazard cleanup?
Expected answer: They should carry biohazard-specific insurance, general liability coverage, and any state-required licensing. They should also be willing to provide documentation on request.
- How do you handle biohazard waste disposal?
Expected answer: The company should describe a compliant process: collection, containment, transportation via a licensed medical waste hauler, and disposal at an approved facility. Anything less is a red flag.
- Can you explain your decontamination process?
Expected answer: Clear explanation of steps: assessment, removal of contaminated materials, deep cleaning, disinfection, deodorization, and final verification to ensure the space is safe for occupancy.
- Do you provide a written estimate before work begins?
Expected answer: Yes. Professional crime scene cleaners offer transparent pricing and explain what can affect the cost (extent of contamination, structural damage, required materials).
- How quickly can you respond?
Expected answer: Many reputable companies offer 24/7 emergency response and can typically arrive within a few hours.
- Do you work with insurance companies?
Expected answer: They should be experienced in coordinating claims, documentation, and billing directly with insurers.
- How do you ensure discretion and privacy?
Expected answer: They may use unmarked vehicles, keep details confidential, and train staff in sensitive communication.
These questions help you evaluate professionalism, safety standards, and reliability when choosing any crime scene cleanup service. If you have any questions, please do not hesitate to call us.